We are looking for a Customer Success Analyst to join our team in London. In this role, you will ensure our clients optimise the use of the SteelEye platform. Reporting into the Customer Success Manager, you will work with our sales, product development and integration teams to give the client a fantastic end-to-end and ongoing experience.
Our clients are all financial services firms, and your role will be to service those clients in the UK and Europe. Your goal is to help our customers and their organisation use the SteelEye platform effectively and provide a high-touch relationship consisting of onsite and virtual meetings that cover customer onboarding, training and support. We only want satisfied clients, so it is up to you to make sure they are happy.