We are looking for a Customer Success Manager to help us strengthen our customer relationships and promote client retention and loyalty as we revolutionise the world of financial compliance.
As Customer Success Manager, your role will be to ensure our clients’ needs and expectations are exceeded and to identify and improve on any areas of dissatisfaction.
You will work with our product development and sales teams to make sure clients are optimising their use of the SteelEye platform and that we are giving them the best possible service.
This will include developing and implementing a customer success strategy, creating procedures that optimise the customer experience and developing policies the entire team can follow to ensure all customers receive the same quality of service.
You will also be responsible for gathering feedback from customers, studying other customer success programs, analysing customer data and communicating your findings back to the business to ensure we are continuously improving.