Communications Surveillance

Comprehensive Communications Oversight and Risk Detection for Financial Services, ensuring unwanted behaviours get identified and stopped quickly. 

SURVEILLANCE. SIMPLIFIED.
 

Recent regulations like MiFID II and SM&CR are changing how people working in financial services are regulated, putting a new level of responsibility on senior managers and making them personally accountable for the conduct and competence of the firm.

As a result, firms are moving fast to ensure that they are able to identify and mitigate potential market abuse and conduct risks quickly and efficiently.

To achieve this, financial firms need holistically capture and analyse a broad set of communications channels, such as voice calls, SMS and WhatsApp - a challenge for many due to the complexity of the data involved. 

SteelEye enables you to effortlessly capture, manage and control all your communications data from a wide range of channels on a single platform.

Learn more in our Communications Surveillance FactSheet

TURNING YOUR DATA INTO AN EARLY WARNING SIGNAL FOR UNWANTED BEHAVIOURS

SteelEye's Communications Surveillance platform captures, monitors and analyses all your communications data from a range of channels to enable you to strengthen your risk detection, improve your oversight and continuously demonstrate compliance. Combined with our Trade Surveillance, you gain comprehensive cross platform insight. 

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Features

Seamless data ingestion

We collect, normalise, validate, and index all your structured and unstructured data, including email, voice calls, SMS and instant messages from Bloomberg Chat, Slack, Office 365, Verint, WhatsApp, Masergy and more.

Intelligent Alerting

With SteelEye's dynamic query creation, it is easy to set up lexicon, behaviour or logic-based alerts. Real-time back testing, machine learning and granular parameter settings allow you to reduce false positives and fine-tune your surveillance procedures.

Advanced Lexicon

Our advanced SteelEye lexicon is amassed from dozens of Market Abuse cases and court filings, enabling you to quickly identify risks. You can also provision a custom lexicon with smart rules to capture risks specific to your business.

Voice Transcription

We provide voice transcription and translation into 54 languages - enhancing call analytics and lexicon searches without you having to listen to each recording. You can also configure automated alerts for specific words and phrases used in phone conversations.

Real-time vision

With SteelEye, you can instantly identify and retrieve any data set, automatically detect and analyse anomalies, and create and export cases for further investigation. The platform gives you real-time vision of who is doing what, where and with whom.

“We were looking for a solution that would allow us to meet our regulatory requirements and consolidate our ever-growing number of supported platforms, communication channels and trade and order systems. SteelEye provided that solution.”

Patrick Fietje, CEO at Tavira Securities.

Find out how SteelEye can help you - book a demo

Download the FactSheet

Comms Surv

AWARD WINNING SURVEILLANCE SOLUTION

SteelEye was named as the Best Market Surveillance Platform by WatersTechnology in 2020.

LEARN MORE

HFM Award Website
Buy-side technology awards2-1
Best Regulatory Reporting Solution B&W 2-1
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Waters Tech Award Logo B&W
HFM Award Website
Buy-side technology awards2-1
SteelEye_Winners_LogoBW-2
Best Regulatory Reporting Solution B&W 2-1
SteelEye_banner B&W
HFM Award Website
Waters Tech Award Logo B&W
Buy-side technology awards2-1
SteelEye_Winners_LogoBW-2
Best Regulatory Reporting Solution B&W 2-1
SteelEye_banner B&W
SteelEye_Winners_LogoBW-2
Waters Tech Award Logo B&W

Other products

SteelEye Data Platform

Trade surveillance

Communications surveillance

Regulatory reporting

Best execution