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Communication Surveillance

Comprehensive Communications Oversight and Risk Detection for Financial Services 

Compliance Officers have an obligation to ensure best practice

Recent regulations like MiFID II and SM&CR are changing how people working in financial services are regulated, putting a new level of responsibility on the heads of senior managers.

As a result, firms are moving fast to ensure that they are able to identify and mitigate potential market abuse and conduct risks quickly and efficiently.

However, to achieve this firms need to ensure that their surveillance capabilities are able to holistically assess a broad set up information - from voice calls, SMS and WhatsApp messages - something which has historically been difficult to do on a consolidated basis.

With SteelEye, all this data is unified and becomes an early warning system, ensuring unwanted behaviours get identified and stopped quickly. 

Turn your data into an early warning signal for unwanted behaviours

SteelEye's Communications Surveillance brings together all your communications from a range of sources on an integrated platform to enable you to strengthen your risk detection, improve your oversight and continuously demonstrate compliance. Combined with SteelEye's Trade Surveillance, you gain comprehensive cross platform insight. 

  • Intelligent reporting tools, advanced algorithms and machine learning technology
    analyses your data in real-time, ensuring risks get identified and stopped quickly.
  • SteelEye’s powerful search functionality empowers you to instantly identify and retrieve any data set. This speeds up your investigation times and allows you to improve your operational efficiency whilst reducing your risk.
  • Using historic analysis, SteelEye identifies the impact of new rules before they are rolled out, reducing false positives and enabling you to fine-tune your surveillance procedures.
  • Finally, through advanced data relationships and behavioural analysis, SteelEye offers intelligent insights into your underlying data – helping you optimise business performance.


Want to know more?

SteelEye Communications Surveillance Overview

Download our Communications Surveillance service overview:


Reduce false positives

Reduce false positives by using intelligent insight and granular parameter settings.

Get real-time insight

Gain real-time supervision of all communications across all channels.

Detect unwanted behaviours quickly

Stop unwanted behaviour quickly. Review and respond to alerts in real-time. 

How clients are using SteelEye’s Holistic Surveillance

  • Financial firms monitor their trading and communications to detect any signs of market or conduct abuse.

  • Buy-side firms protect against insider threats and build out intelligence around performance.

  • Compliance officers ensure oversight and demonstrate compliance using configurable reports and work-flows.

  • Senior managers ensure a consistent approach surveillance across the business - protecting against regulatory scrutiny whilst improving efficiencies and saving costs.

  • Brokers and hedge funds receive automatic alerts for any trade or communication behaviour that regulators could construe as market abuse.

  • Heads of desks are managing their risk by monitoring watch and restricted lists.

Other products

Core package

Trade surveillance

Communication surveillance

Regulatory reporting

Best execution

Screenshot of SteelEyes Trade Reconstruction
Don’t Just Comply. Compete.

Gain the new insights to improve your competitive edge with a single lens for all your financial data.

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