Communications Monitoring

Recent regulations like MiFID II and SM&CR are changing how people working in financial services are regulated, putting a new level of responsibility on senior managers and making them personally accountable for the conduct and competence of the firm.

As a result, firms are moving fast to ensure that they are able to identify and mitigate potential market abuse and conduct risks quickly and efficiently.

To achieve this, financial firms need holistically capture and analyse a broad set of communications channels, such as voice calls, SMS and WhatsApp - a challenge for many due to the complexity of the data involved. 

Turning your data into an early warning signal for unwanted behaviours

SteelEye's Communications Surveillance platform captures, monitors and analyses all your communications data from a range of channels and enables you to strengthen your risk detection, improve your oversight and continuously demonstrate compliance. Combined with our Trade Surveillance, you gain comprehensive cross platform insight.

Voice Transcription

SteelEye provides integrated transcription of call recordings as well as translations into 54 languages. This can be used for advanced call analytics and enhanced lexicon searches for effortless investigation of calls without having to listen to each recording. You can also configure automated rules to search for words and phrases used in phone conversations.

Advanced Surveillance Lexicon

Our advanced lexicon revolutionises market abuse and communications monitoring by accounting for an unparalleled degree of linguistic variety and using AI to determine the context of how and where a piece of communication took place. With our standard Lexicon, amassed from dozens of market abuse cases and court filings, you can quickly identify risks. You can also provision a custom lexicon with smart rules to capture risks specific to your business.