Communications Surveillance

Comprehensive Communications Oversight and Risk Detection for Financial Services 

Surveillance. Simplified. 

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Recent regulations like MiFID II and SM&CR are changing how people working in financial services are regulated, putting a new level of responsibility on senior managers and making them personally accountable for the conduct and competence of the firm.

As a result, firms are moving fast to ensure that they are able to identify and mitigate potential market abuse and conduct risks quickly and efficiently.

To achieve this, firms need to ensure that their surveillance capabilities are able to holistically assess a broad set up information, from voice calls, SMS and WhatsApp messages, which has traditionally been difficult to do on a consolidated basis.

With SteelEye, all your data is unified and becomes an early warning system, ensuring unwanted behaviours get identified and stopped quickly. 

Turn your data into an early warning signal for unwanted behaviours

SteelEye's Communications Surveillance brings together all your communications from a range of sources on an integrated platform to enable you to strengthen your risk detection, improve your oversight and continuously demonstrate compliance. Combined with SteelEye's Trade Surveillance, you gain comprehensive cross platform insight. 

  • Intelligent reporting tools, advanced algorithms and machine learning technology
    analyses your data in real-time, ensuring risks get identified and stopped quickly.
  • SteelEye’s search functionality empowers you to instantly identify and retrieve any data set. This speeds up your investigation times and allows you to improve your operational efficiency whilst reducing your risk.
  • Using historic analysis, SteelEye identifies the impact of new rules before they are rolled out, reducing false positives and enabling you to fine-tune your surveillance procedures.
  • Through advanced data relationships and behavioural analysis, SteelEye offers intelligent insights into your underlying data – helping you optimise business performance.
  • SteelEye also provides transcription of call recordings as well as translations into 54 languages. This can be used for advanced call analytics, enhanced lexicon searches and automated surveillance alerts based on specific words or phrases used within phone conversations.


Want to know more?

SteelEye Communications Surveillance Overview

Download our Communications Surveillance service overview:


Detect unwanted behaviours quickly

Effortlessly create and customise searches across your entire data set to speed up your investigations. Use customised or pre-defined alerts to identify and resolve risks quickly.

Reduce false positives

Reduce false positives and fine-tune your surveillance procedures with intelligent insight, real-time back testing, machine learning and granular parameter settings.

Get real-time oversight and insight

Gain real-time supervision of all communications across all channels, markets and products. By consolidating your data, you gain unparalleled insight into your performance.


  • Financial firms monitor their trading and communications to detect any signs of market or conduct abuse.

  • Buy-side firms protect against insider threats and build out intelligence around performance.

  • Compliance officers ensure oversight and demonstrate compliance using configurable reports and workflows.

  • Senior managers ensure a consistent approach surveillance across the business, protecting against regulatory scrutiny whilst improving efficiencies and saving costs.

  • Brokers and hedge funds receive automatic alerts for any trade or communication behaviour that regulators could construe as market abuse.

  • Heads of desks are managing their risk by monitoring watch and restricted lists.

Other products

Core package

Trade surveillance

Communications surveillance

Regulatory reporting

Best execution

Screenshot of SteelEyes Trade Reconstruction
Don’t Just Comply. Compete.

Gain the new insights to improve your competitive edge with a single lens for all your financial data.

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